FAQs

Have a Question?

Find answers to frequently asked questions here.
If you don’t find what you’re looking for, please get in touch with us.

Can I ask my instructors questions as an OnDemand student?
Yes, OnDemand students (except for bootcamps and monthly subscriptions) can ask questions to instructors directly through their account’s “Question to Instructor” feature. This feature lets you send questions (with attachments like JPEGs), to the instructor for them to answer. Questions are typically answered within a few days’ time.
Can I set how much time I study a week in my Personalized Study Plan?
Yes, when you initially create your Personalized Study Plan, you will be prompted to enter the days and times you are available to study.
Can I share/transfer my course to someone else?
All School of PE review courses are protected under all applicable federal copyright laws. Your registration is not be shared and cannot be transferred to another individual. Please see the policy you received upon registration for more information.
Can I watch class videos offline?
Videos can only be viewed with an active internet connection. They are not able to be downloaded.
Do you offer a course completion certificate?
Yes, a Certificate of Completion can be downloaded directly from your Study Hub for all courses.
Does School of PE offer a military discount?
Yes, we do! We are grateful for our service men and women, and we hope to show that gratitude with a military discount. Please visit our military discount page for more information.
Does School of PE offer group discounts?
Yes, we do offer group discounts. Get a group of 5-9 students together and save $100 off each registration. A group of 10+ students saves $200 off each registration. Please see our group discounts page for more information.
Does School of PE offer tutoring sessions?
Yes, we offer individual tutoring sessions for students who may want more help preparing for their exams. You can find more information about School of PE tutoring here!
How can I watch the lecture videos?
Learn anytime, anywhere, or on any device (including handheld devices) with our easy-to-access lecture videos. Internet access is required to study.
How do I create my Personalized Study Plan?
The Personalized Study Plan is available in your Study Hub. Once you click on the icon, you will be prompted to answer a series of questions that will help create your plan.
How do I view my Personalized Study Plan?
Once your plan has been generated, you can simply click on the hourglass icon in your Study Hub. This will bring up your Personalized Study Plan. You can view your plan in list view or calendar view.
I am an undergraduate student. Do you have any discounts for me?
If you are a full-time undergraduate student, we can offer you a $300 discount toward registration. We require proof of full-time enrollment from your school to qualify for the discount. The student discount is not applicable toward monthly subscriptions. Please check out our undergraduate discount page for additional information.
I am taking a Live Online class—is the Personalized Study Plan applicable to me?
Live Online students have a designated class schedule to ensure that they stay on track. The Personalized Study plan is designed to assist OnDemand students.
I registered for the Live Online and the OnDemand, how can I take advantage of the Personalized Study Plan?
The Personalized Study Plan can take into account the time spent in your Live Online classes when it is is generated.
I took my exam and did not pass. How do I know if I am eligible for the Pass Guarantee policy?
Please check out our Pass Guarantee policy page for more information.
Is School of PE accredited?
School of PE is a division of EduMind. EduMind is accredited by the International Association for Continuing Education and Training (IACET).
Is there a book required?
Each course has recommended course materials, but this varies depending on the course you would like to take. For more information, please check the course materials section for any course you are interested in attending.
What are the benefits of the bundle option?
Some courses offer course bundles that include both the Live Online and OnDemand delivery formats. With a bundled course, you have the ability to begin reviewing your course content before the start of your Live Online classes. You also get the added feature of our Personalized Study Plan!
What do I do if I forgot my password?
Your password can be easily reset by clicking “Forgot Password” on your login page.
What happens if I find out I cannot take the exam after I register?
At School of PE, we offer a very flexible “Risk Free Enrollment” policy. The OnDemand class is non-refundable, but if you find out that you cannot take the exam, we may transfer your registration to the next session for no additional fee. To transfer your OnDemand course to the next session, email us the letter from your state board stating that you are not eligible to take the exam currently. This email should be sent within two weeks from the date the letter from the state board is issued. For our Live Online and Onsite classes, if you let us know at least 10 days before the start of class, you can cancel your registration or transfer to our next session for no additional fees. If you let us know within 10 days of the start of class, then you can cancel registration for a small administrative fee or transfer registration to the next session. Please click here for more information.
What happens if I have to miss a class?
Our attendance policy is tied to students’ eligibility for our Pass Guarantee policy. Students may miss two Live Online classes without affecting their ability to qualify for our Pass Guarantee. Students will need to contact our Student Success team through phone or email to make note of their absence from class. Students who miss class without letting our Student Success team know will not qualify for the Pass Guarantee. For our Live Online classes, watching the recordings after a Live Online class does not count as class attendance.
What happens if my class gets rescheduled?
School of PE is dedicated to providing the best learning experience possible. Unfortunately, there may be times when unforeseen circumstances will require us to reschedule classes. If the need to reschedule happens prior to the start of the class, you will be notified as soon as possible of the change via email. If your class has begun and must be rescheduled due to technical difficulties or other issues, you will be notified via email as soon as possible of the rescheduled date.
What happens if something changes and I need to update my Personalized Study Plan?
Yes, the Personalized Study Plan is adaptable and can be updated as many times as you need. You can update your availability and change the order of the subjects—or you can create a completely new plan!
What if I need more time to study?
If you find yourself needing more time to study before your exam, we do offer extensions for our review courses. Please note that extension offers are not available to monthly subscription students. To inquire about extending a course, please call us at 614-873-7475 or email us at info@schoolofpe.com
What information is needed to create my Personalized Study Plan?
You will simply need to provide your knowledge level on each of the applicable subjects, time and days you are available, your blackout dates and the amount of time you would like to refresh on subjects that you have already completed.
What is my username and password?
Your username is the email address that you used when registering for the course. You should have also received an email at the email address you provided that contained a temporary password. Once you have entered this information into your login page, you will be prompted to change your password.
What is School of PE's cancellation and refund policy?
Students may withdraw from their Live Online course without any cancellation fee if it is done at least 10 days prior to the class start date. Cancellations must be received via an email sent to registration@schoolofpe.com. If a transfer is requested within 10 days prior to the class start, the student may transfer to an upcoming course at no charge. If a cancellation is requested within 10 days prior to the class start date, the student will be refunded their course fee minus a $150 administrative fee. If students wish to withdraw from a course after the course has started, they can transfer to an upcoming course at no charge if they provide proof of the letter from the state board stating that they are not eligible to take their exam at this time. This letter must be emailed to registration@schoolofpe.com within two weeks of receipt of the letter. You can also read more information about this policy here.
What is the difference between Live Online and OnDemand courses?
The Live Online course format is a live, instructor-led webinar that you attend in real time whereas the OnDemand course format is a pre-recorded class that lets you go at your own pace. You still have the ability to ask the instructors questions as an OnDemand student.
What is the “Register Now, Pay Later” offer?
“Register Now, Pay Later” means you can register early for our Live Online review course to take advantage of the early registration discounts, but your form of payment will not be charged until about three weeks before the start of the class.
What makes the Personalized Study Plan unique?
The study plan is generated by asking a series of questions including what your knowledge level is for each subject, your availability, and the amount of time you would like to spend on refreshing completed subjects.
When are Live Online classes offered?
Live Online classes are offered in various times throughout the year. Please check your desired discipline's course page for upcoming course times.
Where can I download my notes and watch my class recordings?
Our Study Hub allows you to track your courses, download your notes, and stop/start course recordings at any time.
Who should use the Personalized Study Plan?
The Personalized Study Plan is exclusively available for OnDemand students. Since OnDemand students study at their own pace without the structure of pre-scheduled classes, this plan is designed to help them stay on track and manage their study time effectively.
Will I receive progress notifications?
Yes, emails will be sent letting you know your current progress.
With my Personalized Study Plan, what if there are days or times that I am not able to study?
When creating your Personalized Study Plan, you will be asked to enter the days and times that you are available.