FAQs

Have a Question?

Find answers to frequently asked questions here.
If you don’t find what you’re looking for, please get in touch with us.

What is my username and password?
Your username is the email address that you used when registering for the course. You should have also received an email at the email address you provided that contained a temporary password. Once you have entered this information into your login page, you will be prompted to change your password.
What is School of PE's cancellation and refund policy?
Students may withdraw from their Live Online course without any cancellation fee if it is done at least 10 days prior to the class start date. Cancellations must be received via an email sent to registration@schoolofpe.com. If a transfer is requested within 10 days prior to the class start, the student may transfer to an upcoming course at no charge. If a cancellation is requested within 10 days prior to the class start date, the student will be refunded their course fee minus a $150 administrative fee. If students wish to withdraw from a course after the course has started, they can transfer to an upcoming course at no charge if they provide proof of the letter from the state board stating that they are not eligible to take their exam at this time. This letter must be emailed to registration@schoolofpe.com within two weeks of receipt of the letter. You can also read more information about this policy here.
What is the difference between Live Online and OnDemand courses?
The Live Online course format is a live, instructor-led webinar that you attend in real time whereas the OnDemand course format is a pre-recorded class that lets you go at your own pace. You still have the ability to ask the instructors questions as an OnDemand student.
What is the “Register Now, Pay Later” offer?
“Register Now, Pay Later” means you can register early for our Live Online review course to take advantage of the early registration discounts, but your form of payment will not be charged until about three weeks before the start of the class.
What makes the Personalized Study Plan unique?
The study plan is generated by asking a series of questions including what your knowledge level is for each subject, your availability, and the amount of time you would like to spend on refreshing completed subjects.
When are Live Online classes offered?
Live Online classes are offered in various times throughout the year. Please check your desired discipline's course page for upcoming course times.
Where can I download my notes and watch my class recordings?
Our Study Hub allows you to track your courses, download your notes, and stop/start course recordings at any time.
Who should use the Personalized Study Plan?
The Personalized Study Plan is exclusively available for OnDemand students. Since OnDemand students study at their own pace without the structure of pre-scheduled classes, this plan is designed to help them stay on track and manage their study time effectively.
Will I receive progress notifications?
Yes, emails will be sent letting you know your current progress.
With my Personalized Study Plan, what if there are days or times that I am not able to study?
When creating your Personalized Study Plan, you will be asked to enter the days and times that you are available.
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